Phone calls

[taraorkennedy]

Has anyone else having problems answering calls. If am on any app when a call comes in I struggle to answer it. Never happened before, I've checked all setting and anything I could think of. 

[Ads]

Nope, no problem here.

[mattygaga2015]

I have this issue when a WhatsApp call comes through. Its not as bad if it's a normal call, but still sluggish, or it'll just flash up at the top, the green bar, and be incredibly obstructive when trying to answer it. Also having mic and video/audio recording issues too.

[MagdalenaPo]

Hello @taraorkennedy, 

Perhaps clearing app cache will improve the situation: Settings > Apps > select app > Storage > Clear cache.

If the issue persists, please submit an error report in Samsung Members app, so that developers can take a closer look at it. The report should be submitted 2-3 minutes after the error occurs to ensure that log files are generated. 🙂

[taraorkennedy]

Yeah, same flashes at top, but won't let me answer. Frustrating as hell