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One uı5 keep crashing

(Topic created on: 01-09-2022 05:54 PM)
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Tpg21
Journeyman
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After downloading beta program home screen keep crashing or not responding. Anyone having same issue with their s21 ultra?
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7 REPLIES 7
nowdeleted
Big Cheese
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Try clearing the cache and reboot
JAMES4578
Samsung Members Star ★★★
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No issues here thus far, as suggested try clearing the cache partition:

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key .
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Tpg21
Journeyman
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Thank you
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AnnaMaz
Beta Moderator
Beta Moderator
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Hello @Tpg21 ,

Sad to hear that 😓 Please try what @JAMES4578 suggested, if that doesn't solve the issue - please report it via Samsung Members app so that the developers can take a look 😉

Have a good day!

Arabianstar
Voyager
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Nice one James 👍
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Tpg21
Journeyman
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Thanks
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macsafc73
Pathfinder
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I've been having same issue home screen locks up, after a couple of mins. returned to normal, I've wiped cache partition, putting it down to beta as never had this happen prior to beta, happens couple times a day
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