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TWAIN PROBLEMS Xpress C460

(Topic created on: 22-05-2018 03:20 PM)
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HJB33
First Poster

‎22-05-2018 03:20 PM

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I have been using 2 different programs for scanning, Orpalis & NAPS2 with my Samsung MFP. This past week, both programs have indicated error messages when trying to scan with TWAIN. If I switch to WIA, NAPS2 works, Orpalis not. I have reinstalled both programs from clean. I am running latest Windows 10 64 bit. The printer has all the latest Drivers. My computer is an ASUS UX390 UAK, i7-7500 CPU, 16 GB RAM. Any ideas?

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1 REPLY 1
ChrisM
SuperStar

‎25-05-2018 11:50 AM

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Hi @HJB33.

 

Samsung Printer support is now being managed by HP.  The number to call to reach an HP agent, is +44 (0)207 949 0416. You may also try the HP Support Web at www.hp.com/support/samsung. Hope this helps!