touchpad note working - 12c hid device code 10

[Anandan]

New galaxy pro book 360

tried updating drivers seemed ok before the firmware upgrade

[strawberry cake]

@Anandan 

wow! what a lovely and powerful notebook you have!!! 😍

♥ hope the device is not tilted, as touchpad is deactivated automatically

♥ try to switch on/off the touchpad function | press Fn + F5 

♥ if the same, check Settings  → Devices → Touchpad → desired options

♥ if the same, type Device Manager on below search bar → look for touchpad → Uninstall it

♥ then restart the notebook, the driver should automatically reinstall itself 

let us know the results

😉

[Anandan]

Thanks for the reply.

Yes, it is a beautiful machine.

I've been through these troubleshooting steps.
The touchpad will work in an erratic way and then stops again.
I've since been talking to S Support and will be getting a replacement.

[strawberry cake]

welcome 😊

[Sax4]

Hi i tried all this and it still didn't work. How to resolve the I2c HID error 10...help