T7 Shield says needs firmware update and Security has to be turned off

[CatoM]

Got a T7 Shield 2TB SSD and when I first plugged it in it asked to set a password for the Security feature, which I did, then informed me there was firmware update, but Security would have to be turned off, which I did.

Then it said it couldn't find an update.  So fine, I re-formatted it using exFAT, and it works in Windows 11 (i.e., shows up as a the 😧 drive, can read/write).

So, I decided to use the Samsung Portable SSD Software 1.0 that got installed on first use, and it tells me the drive is disconnected, even though Windows 11 sees it and I can read/write from it.

Next, having read elsewhere that Samsung Magician could also manage the T7, I tried it (since I have a 980 Pro as the boot drive).  Now Magician reports it is a "ASM236X NVME" (the internal controller of the T7). but treats it as a "foreign" drive (such as SATA-connected drives are treated) and all items under "Drive Management" report "The selkected drive does not support this feature".

Is there a way to get it back to "factory settings"?

[Alex Kozlov]

I have the same problem. Samsung Magician killed my T7 firmware, and now disk is displayed as "ASM236X NVME USB Device". If someone has solution how to fix firmware please tell me.

[Zeder]

I just bought a Samsung T7 Touch. I tried to update it and at first everything was fine. But after I connected it to the PC, something strange happened to it. It stopped being detected by the system as a Samsung T7 and became just an ASM236X NVME. And after updating Windows, the SSD stopped being detected by the system at all (on all devices). IF ANYONE KNOWS A SOLUTION, PLEASE TELL ME.

[Zeder]

Were you able to solve this problem? Neither removing the device, nor changing the cable, nor connecting to the phone helped me.