T5 SSD connection problems

[Laust33]

Hi all 😊

I just bought a Samsung T5 external SSD. I'm having trouble connecting to the Thunderbolt 3 port in my laptop using the USB-C 3.1 Gen2 cable that came with the drive. 

As I understand, USB-C 3.1 Gen2 is compatible with Thunderbolt 3. However, my laptop doesn't register the drive when connecting it through the Thunderbolt port. Funnily enough, though, my laptop does register the SSD if I turn of or put the PC in sleep mode, connect the SSD with the USB-C 3.1 Gen2 cable and turn on the laptop again. How can this be?

I really want to use the Thunderbolt 3 port because the two USB-A ports in my laptop - which I can use with the USB-A 3.1 Gen2 cable - are not Gen2 and thus doesn't support 10Gbps. Simply said: I want to use the Thunderbolt port for the faster connection (USB-A cable works; I just don't have a port that supports Gen2).

If I'm wrong and USB-C 3.1 Gen2 isn't compatible with Thunderbolt 3, is there any other ways of connecting USB-C 3.1 Gen2 to Thunderbolt 3 ports to get the 10Gbps that USB-C 3.1 Gen2 supports? Maybe a different cable?

I hope you guys can help!

Best regards

Jakob

[antikythera]

The SSD won't read any faster than 540 megabytes per second which your USB ports should already be able to deliver. You'll never get 10Gbps out of the SSD

[Rankinator]

I have the same problem, the T5 should work with any ports, but the thunderbolt port only works if the computer is restarted. Seems to be a problem with many computers so it's probably on Samsung to fix this

[JackoW]

I have the same issue with my 1TB but it's my USB-C port. My 500GB T5 works fine. It's been two days of me trying to sort this issue and I am going mad. Is there any way to tag tech in this issue?

[Members_hz3ouOB]

tried posting in computers but got no replies

was getting about 350MB/s from SSD to touch T7 using USB a

and very erratic 700,300,20, 0 MB/s and disconnects

but since the firmware update getting 350 MB/s on USB a

and 700MB/s on USB-c constant

but was getting around 6000 MB/s disk test

but since firmware updated using USB-c my disk speed test  is 1000MB/s 

using black magic disk test and crystal mark