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SSamsung galaxy book 5g

(Topic created on: 12-12-2023 09:02 AM)
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MISS MARCI
First Poster

‎12-12-2023 09:02 AM

Options

I cannot update my S.G. book 5g. I've tried to several times. It shows the % of completes download,  then it returns to the Samsung logo (I presume to the startup page) after turning itself off then back on, but then it just sits there while the loading circle is repeating itself. I really need to get on with this update, so I can move fwd. I need help. Please and thank you!

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Obsydian
Samsung Members Star ★

‎12-12-2023 02:03 PM

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I have a Book2 Pro 5G, are you connected to WIFI or 5G.

When you say update, do you mean Windows 11 or Samsung Settings/Firmware ?

 

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]