Support

Open search

Serial Nuber - no matching SN ? - no warranty - no refund.

Highlighted
First Poster

Hi,

 

I bought NEW display S27R750  (LS27R750QEUXEN) and it was faulty (dead pixels) so I went to the seller to claim the warranty. Seller DECLINED the warranty because there is different SN number on the display and on the box/documentation(invoice). I bought just one piece so I couldn’t switch it or whatever…

And now I’m screwed , I have no way how to claim warranty or refund if SN is not matching.

I already contacted Samsung support but I got no response yet.

 

SN on the box/invoice CWWQH4ZN300227

 

SN on the display CWWQH4ZN300093D

 

Is there anything I can do? Or I'm stuck with faulty display?

 

1 REPLY 1
Highlighted
Voyager
You're pretty much stuck unless you sell it to a third-party retailer.
Top Liked Authors