Samsung Portable SSD T7 software on Mac

[Bellet]

Samsung software indicates that device is not connected even when it is.  Also, the device disconnects on its own and get error message indicating that it was removed unsafely.  Please advise.  Thank you

[ChrisM]

Hi @Bellet 

We have a specialist team set up to deal with these types of query who may be able to give you some advice. You can contact them as follows:

• Email - hteservice@hanwha.com
• Phone - 00800 801 08022 (this is an international freephone number)

Hope this helps!