Samsung odyssey g7 g70b After the 1661 update, the Tizen home screen is not loading.

[mahmut miral]

My monitor was automatically updated to version 1661. When I press the home screen button, it gets stuck on the ‘Preparing… Please wait’ screen.

I restarted the software and tried everything, but it still gets stuck at the same screen.

Thank you in advance for your help.

 

[mahmut miral]

It didn't work at all. Please tell the authorities that the update is broken.

[AntS]

Cheers guys! I’ve fed your experiences back.

It might need a little longer than 10 minutes in some cases (as it depends on your network speeds), but if you’ve followed those instructions, and left it completely alone for that length of time, and it still isn’t working, then it would be best to get in direct touch with your local Samsung Support team for further advice and assistance: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/ 

[Borellus87]

Its not working!

I have also try those steps after factory reset..

[krasovsky]

Stop gaslighting us. It stucks at 1% or 99%, reboots and cycle repeats. Because of your faulty update now you send us to service center, are you kidding? Release hotfix ASAP and allow us to update again using USB drive. 

[Edushu]

My bigest concern is not the the lack of Smart hub because I've been using it very rarely or not at all lately anyway but the impossibility of switching between PCs because I have a setup with 2 PCs 

So if anyone from Samsung is reading this, if you don't do a quick hotfix, at least give us the option to roll back to the previous version. 

I also contacted support and was told to go to the representative office in my city, this does not seem like a correct option to me because your update broke the monitor. In any case, in the future I will disable automatic updates

[krasovsky]

Same thing. I don't even need smart hub.

[Odyssey25]

everyone has their own needs, I need a smart hub for example, but I also need access to the game mode settings. the main thing is that all these failures are definitely not normal. Samsung, please solve the problem faster. does anyone know where to write to speed it up?

[Odyssey25]

By the way, in the support chat they also eventually recommended that I contact the service center. True, at first they spent a long time trying to figure out what version of HDMI ports I had)) and specifically ports, not cables. Maybe they assumed that I had replaced the factory connectors in the monitor myself, I don't know)) then they suggested trying to replace the HDMI cable)) and it seems that it was not a chat bot, but a person... well, and in the end "go to the service center"

[Borellus87]

Why do we have to go to service center for their MISTAKE 

The solution is simple 

1.Fix your firmware

2.Send me a new monitor or

3.give me my money back 

[sushydev]

My G8 oled ultrawide is completely unusable, it’s defaulting to HDMI which i’m not even using and not sure i even have a cable for. Called support of the retailer and they cannot provide a box to send it back for warranty. Can’t use my computer at all now