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Samsung Galaxy Book 2 screen black and charginglight flashing blue

(Topic created on: 09-09-2022 08:52 AM)
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Members_ILi2Eal
First Poster

‎09-09-2022 08:52 AM

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I have a Samsung Galaxy Book 2 and yesterday when I switched on my device and logged in, the screen went off after a while even though the battery was almost full. I then held the power button down for a few seconds and then tried turning it on again. The charging light flashed blue and after a while the fan started making noises because the laptop got a little warmer, but the screen was still black. Help!

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Members_ILi2Eal
First Poster

‎09-09-2022 08:48 AM - last edited ‎09-09-2022 08:49 AM

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I have a Samsung Galaxy Book 2 and yesterday when I switched on my device and logged in, the screen went off after a while even though the battery was almost full. I then held the power button down for a few seconds and then tried turning it on again. The charging light flashed blue and after a while the fan started making noises because the laptop got a little warmer, but the screen was still black. Help!

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AsadM
Moderator
Moderator

‎09-09-2022 09:55 AM

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Hi @Members_ILi2Eal, let's try going through the steps on this page to help you get this sorted out: https://www.samsung.com/uk/support/repair/ When you're on the page, select 'Start' under 'Computing', and then follow the steps provided after you've selected the issue you're having. 

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