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Samsung DeX error

(Topic created on: 14-09-2024 11:49 PM)
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Trev27star
Journeyman
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Hi,

I have Samsung DeX installed on windows 11 and recently I noticed in settings it says "report error" and it creates a zip file of the error.

I tried to uninstall and reinstall but same issue. When i open the app it says the following error.

Screenshot 2024-09-12 210210.png

 

Screenshot 2024-09-14 122514.png

 

Screenshot 2024-09-14 234758.png

Not sure what is wrong where!

Many thanks

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6 REPLIES 6
GoanGeek
Samsung Members Star ★★
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Hi.

Looks ike firewall is blocking it.

Click Yes to allow it to run.
[img]https://eu.community.samsung.com/t5/image/serverpage/image-id/3557680i4CEEB55A1BCE4D9B/is-moderation-mode/true/image-dimensions/2000?v=v2&px=-1[img]
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Trev27star
Journeyman
Options

Hi,

Thanks for the reply.

Yes I did say yes and then I got this message;

Screenshot 2024-09-12 210210.png

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GoanGeek
Samsung Members Star ★★
Options
Hi

Just found this on the web.

For those who might have similar problem, I solved the problem by installing the Visual Studio Redistributables via this link: https://www.microsoft.com/en-ie/download/confirmation.aspx?id=48145 .

 


[img]https://eu.community.samsung.com/t5/image/serverpage/image-id/3557680i4CEEB55A1BCE4D9B/is-moderation-mode/true/image-dimensions/2000?v=v2&px=-1[img]
Trev27star
Journeyman
Options

Hi,

Yes I did install Visual Studio from Microsoft but no change!

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GoanGeek
Samsung Members Star ★★
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Did you try restarting your computer or even reinstalling Dex?
[img]https://eu.community.samsung.com/t5/image/serverpage/image-id/3557680i4CEEB55A1BCE4D9B/is-moderation-mode/true/image-dimensions/2000?v=v2&px=-1[img]
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Trev27star
Journeyman
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Yes, I did restart and also reinstalled Dex. I have generated a error report file by clicking report error in settings of Dex. not sure If a zip file can be uploaded here.

Screenshot 2024-09-14 234758.png

 

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