Me and my girlfriend both have S9s. She's having huge problems with everything. From Google to Samsung to Microsoft. Apps we never heard of appearing and sometimes 2 of them. Also a Samsung account linked to Microsoft that is preventing her from linking a new Samsung account to Microsoft but we don't know how to get rid of the other Samsung account as we forgot the password and username. Please help.
also make sure the phone is on the latest software to check it is go into settings scroll to the bottom and click on software update and then click on download and install
What apps are you referring to? Not sure what you mean by Samsung account linked to Microsoft, please explain.If you have forgotten a password word for your Samsung account, follow the forgotten password retrievalby trying to log in using a browser.
We think our Google account has been compromised. Strange things are happening. We're trying to sort 1 problem at a time. We made a new Samsung account but when we tried to link it to Microsoft it said we already had a Samsung account linked and can only have 1 at a time. You can only go on forgotten password if you know the username but we've forgotten both. It may be the Google account as the Drive memory is full. 15 GB. We deleted loads of pictures but it made no difference to the storage. As everything is linked by 1 Google account, ifs hard to pin point the problem. Thanks.
