Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Gear 360 (2017) software activation on Mac "serial number incorrect"

(Topic created on: 29/12/20 16:32)
Digitmanuk
First Poster
Options
Computers & IT

I have a Gear 360 camera (2017 model) that I am trying to connect to my Mac. I've downloaded the Gear 360 mac software, and it installed successfully. When I run the software it requests that I either plug in the Gear 360 camera, or enter the camera serial number, to activate the software.

I've tried both. But no matter which method I use I get the same error: "Gear 360 Serial number is incorrect, please try again."

Of course there is no 'trying again'. The number has been entered correctly, several times. Plugging the camera in could hardly do it incorrectly. But the error claims it is incorrect.

Is there another number I can enter to activate the Mac version of the Gear 360 software?

0 Likes
Reply
5 REPLIES 5
marco19i14
First Poster
Options
Computers & IT

same with me. i cant connect "Serial number is incorrect, please try again."

0 Likes
Reply
jdbubbers
First Poster
Options
Computers & IT

Having the same issue. Cannot connect Gear360 2017 to iMac.

 

"Serial number is incorrect, please try again."

0 Likes
Reply
blueberry_cheesecake
Troubleshooter
Options
Computers & IT

@Digitmanuk @marco19i14 

 

hello

 

please ensure we are installing the right app (model/version) for your gear 

 

model codes: 

 

SM-C200 - link

SM-R210 - link 

 

😉


 (\_/)
(='.'=)
(")_(")
*****************************
blueberry cheesecake so delicious
*****************************
0 Likes
Reply
Lucie12
First Poster
Options
Computers & IT

Hi I have the same issue, I followed the link for the SM-R210 and hit the connect to PC and it still says "serial number is inccorect, please try again"...I tried to contact samsung support live chat, but they are useless as they say they only support phones and kept telling me they will re-connect me with their other team with no help as connection always got lost and I had to start again. I am really upset that I spent £200 to get this equipment and now cannot use it. Samsung you are rubish! wont buy again. I will try sell it and not tell anyone that they cannot use it and by the Gro Pro fusion 360.

 

0 Likes
Reply
GrayD
First Poster
Options
Computers & IT

Same here. Will not get past the incorrect serial number window and I don't have 30 number activation code. Tried online chat but like banging head against brick wall.

I.T guy on web says the activation call from software goes to a dead link. Samsung obviously oblivious to this and don't seem to want to give anyone an activation code for software that can only be used with their product anyway. Madness.

0 Likes
Reply