Galaxy S Book won't turn on from sleep mode.

[AdamD93]

Hi,

I recently purchased a galaxy book s and am encountering issues. When my laptop goes into sleep mode I am often finding that I cannot wake the laptop up having tried the touchpad, keyboard, external mouse, fingerprint (power) button.

I find the laptop is still on as the status Led is blue incidating that it is still on.

In order for me to resume using the laptop I have to hold the power button down for several seconds to shut it down then reboot. 

Please advise!

Many thanks!! 

[RKM85]

Yep, same here and it's really starting to do my head in, if it weren't for word autosaving and chrome remembering my tabs I could have lost a lot of work because of this...

Have to long press the on/off switch to turn it off then turn it back on again every time... We really need a solution! 

[wrdwg]

I am experiencing the same issue. I am being told by support to factory reset my laptop as if this is a minor thing to do and not a monumental impact on workplace productivity. I have never been asked by Dell or HP in all of my years to factory reset the computer as a resolution. This is a lazy fix to a manufacturing/design issue and isn't acceptable. If this is the support, I cannot recommend a Samsung Laptop in a professional environment or otherwise. 

[favaraox85]

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[DaKarch]

I resolved this issue by exposing the battery and unplugging it.  You can find steps on battery replacement on youtube.  After I was able to power on the machine I noticed that a windows update completed.  So I am assuming that was the cause.  Many thanks to tech support for verifying that a blue blinking light means stand by/sleep mode.  Good luck.

[favaraox85]

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[favaraox85]

It's been over a month and now I can say for sure I found a solution.

The issue was with the Intel display adapter driver. Apparently, the hardware misbehaved every time the driver was updated. So, the solutions was simple: to roll back the driver update until the earliest one. Here is how I did it:

System > About > Device Manager > Display adapter > Intel(R) UHD Graphics

Right-click on it > Properties > Driver > Roll Back Driver

It is such a simple solution. I find it incredible that Samsung's remote support didn't even get close to suggesting me that.

Hope it can help someone else.