: Galaxy Book4 Edge – Battery Not Detected After BIOS Update

[Agnes18]

Hello Samsung Support,

I’m experiencing a serious issue with my Galaxy Book4 Edge (model: NP960XMB]) after a recent BIOS update. Windows 11 no longer detects the battery — the battery icon is missing, battery settings are unavailable, and the powercfg /batteryreport command returns “battery not found.”

I’ve already tried the following:

• Resetting BIOS to default

• Reinstalling battery drivers via Device Manager

• Performing a static discharge

• Running system scans (SFC and DISM)

None of these steps resolved the issue. I’ve seen multiple users report the same problem on Samsung’s forums, which suggests this is a firmware-level issue.

Please advise whether a BIOS rollback or updated patch is available. I’d appreciate guidance on next steps or a timeline for resolution.

Thank you,
Agnieszka

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Sorry to hear of the issues you've faced here.

Please note that this is a customer to customer forum, not Samsung Support. You'll need to contact Samsung Customer Services to help with this issue as it may need to go for a repair.