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Original topic:

Firmware update

(Topic created on: 18-11-2021 05:10 PM)
Members_OB4OvQT
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Computers & IT

Hi, I recently bought a Samsung Galaxy Pro Book 360 and since the first day I turned it on, I keep getting messages about a firmware update that is required. Each time I update the computer like this, I lose the fingerprint recognition support and have to reset this on the computer and set up the Microsoft Hello features afresh.

This is quite annoying and I just wondered if anyone knows if this is a glitch with my computer or are there really that many firmware updates required?

The latest message arrived today, but I simply ignored it for now.

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antikythera
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antikythera
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When did you buy it and how many times has it prompted for the update? Is it every time you start Windows? It doesn't seem normal behaviour to me. I know it's a new device but even so, firmware updates shouldn't happen that often. Most likely a glitch in the Samsung app that searches for driver and firmware updates
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Members_OB4OvQT
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I bought the computer in October, so that's why I got worried - it doesn't seem like normal behaviour to me either. Any suggestion on how to deal with this? Shall I contact Samsung directly?

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antikythera
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