Firmware update

[Members_OB4OvQT]

Hi, I recently bought a Samsung Galaxy Pro Book 360 and since the first day I turned it on, I keep getting messages about a firmware update that is required. Each time I update the computer like this, I lose the fingerprint recognition support and have to reset this on the computer and set up the Microsoft Hello features afresh.

This is quite annoying and I just wondered if anyone knows if this is a glitch with my computer or are there really that many firmware updates required?

The latest message arrived today, but I simply ignored it for now.

[antikythera]

When did you buy it and how many times has it prompted for the update? Is it every time you start Windows? It doesn't seem normal behaviour to me. I know it's a new device but even so, firmware updates shouldn't happen that often. Most likely a glitch in the Samsung app that searches for driver and firmware updates

[Members_OB4OvQT]

I bought the computer in October, so that's why I got worried - it doesn't seem like normal behaviour to me either. Any suggestion on how to deal with this? Shall I contact Samsung directly?

[antikythera · Accepted solution]

Yes