Double sided printing on X4250LX

[kyles278]

Hi. I'm hoping someone can help me. I got this printer second hand, X4250LX, with the assurance that it prints double sided, as that's what I need it for. Despite me selecting it to print double sided on the computer, and also doing it on the screen of the printer, it is still only printing single sided. I'm wasting so much paper trying to sort this! Can anyone offer advice on what I can do please. I don't want to have to get rid of the printer as it took forever to get people to move it up 2 flights of stairs for me, and I desperately need it to print double sided for me. I'm not the most technically knowledgeable either. Many thanks

[AustinMc]

Yes, that's exactly it! Try a test page, and you should be okay. 👍

[AustinMc]

I am concerned about the duplex unit not installed warning though? Let me do some digging as that would tell me it can't flip automatically.

[kyles278]

Okay, when I click apply, the box comes up that says Incompatible Print Settings. I tell it to resolve all conflicts, and then it goes back to print on both sides: none. I go into advanced and the following occurs: 

When I change reverse duplex to on, the following happens:

It then still doesn't let me change it to select it to print on the short edge (or long edge)

[AustinMc · Accepted solution]

After a quick search, since my printer settings ended at the preferences, I found this video describing the issue. It's only a minute long. Would you be able to follow the steps?

https://www.google.com/search?client=tablet-android-samsung-ss&sca_esv=381a7a3a6a330f37&sxsrf=ADLYWI...

[kyles278]

Thank-you. I believe it should print duplex. I was sure that I've done duplex on it since I've received it, it was second hand.

[kyles278]

Oh my goodness! I had to also change everything else that I've done in the screen shots above, but it is actually doing it! Thank-you so so so so much. I'm so eternally grateful!

[AustinMc]

The video worked, i assume? That's a reaction that makes helping worth it. I'm glad I could help 😃.

[kyles278]

It absolutely did. I followed it, then it still didn't work, and I changed everything that you'd previously suggested, and then it did work. I'm totally over the moon. Thank-you. People like you are incredible.

[AustinMc]

I'm glad I could save you from going in circles all day! Could you mark the solution as accepted by clicking the three dots on the comment, please, just in case anyone else sees the post? Have a wonderful printing day 😊

[kyles278]

hopefully done, thanks