NFC not working

[YashGaur]

I bought a new device 'S20 Ultra' and the NFC of the device does not work. The app crashes everytime I start it.

[Black_Wolf]

Hello, your device is bought it from French or England Samsung shop?
In case one there are problem.
In case 2, your device is for england so NFC not work.

[StephieN]

Bonjour et bienvenue sur la Communauté @YashGaur .😊

I will immediately alert a support moderator to provide an answer to your request.😊

@InnocentK   peux tu lui apporter une réponse stp, voici sa demande ( j'ai acheté un nouvel appareil 'S20 Ultra' et le NFC de l'appareil ne fonctionne pas. L'application plante à chaque fois que je la lance).

Merci d'avance.

I wish you a great day. 😉

[InnocentK]

Bonjour à tous ! 

@YashGaur bienvenue sur la Communauté 🤗 !

@StephieN, @Black_Wolf merci pour vos interventions.

@YashGaur have you tried clearing the cache of the payment application ?

Settings >Application> Select application >Storage > Empty cache

If the problem persists, do the same way, but delete the data (bottom left).

Keep us informed 😉.

[YashGaur]

I bought the device through Rakuten website. The shipment came from China. My phone is intended for American market.

[InnocentK]

@YashGaur in this case you should contact your dealer, they will be able to solve your problem.

I am still available 🙂.

[Black_Wolf]

Produit destiné au américain, comment vous voulez que le NFC marche en France d'où ma réponse à ça question.