Piper, while I appreciate your effort to engage in this discussion, your response is both factually incorrect and unnecessarily dismissive toward a fellow community member. Allow me to clarify the situation for the benefit of everyone reading.
I recently spoke directly with Samsung Customer Service, and they confirmed that Samsung is actively working to restore its partnership with TIDAL. The decision to discontinue support was not solely TIDAL’s initiative, as you claim. Instead, it was Samsung that opted to cut ties—a move that they now recognize as a misstep given the demand for high-fidelity streaming services.
Your assertion that TIDAL’s absence is purely a decision made by TIDAL’s developers is therefore not accurate. While the app remains available on mobile devices, the larger issue—its absence from Samsung Smart TVs and other integrated platforms—stems from Samsung’s actions. This distinction is critical in understanding why so many users feel let down.
Now, as to your tone: it is one thing to disagree, but another entirely to diminish the validity of concerns voiced by members of this community. Suggesting I "fact-check" before making legal points while offering your own unfounded assumptions is contradictory at best. If you approached these conversations with a spirit of collaboration rather than condescension, the dialogue would be far more constructive.
Finally, your remarks about how I choose to advocate for this issue are not welcome. This forum exists to amplify user concerns and push for changes that benefit the community as a whole. My methods are deliberate, and I stand by them. You may not agree, but your approach—thinly veiled hostility—is a disservice to this platform.
Piper, I encourage you to reflect on how you engage with others here. A little more respect and less antagonism would go a long way in fostering the kind of collaborative, solution-oriented community Samsung envisions. I trust that we all have the capacity to elevate this conversation above personal grievances.
To all other readers: thank you for your support. Let’s continue to advocate for the features we value and hold Samsung accountable for delivering the complete multimedia experience we expect.
#TIDALOnSamsung #RespectTheCommunity
