I have purchased recently a HW-Q90R soundbar, and after installing it seems impossible to connect with my iphone's spotify connect.
I have installed fw 1008 in soundbar and in subwoofer & rear speakers following the samsung's web intructions. SmartThings app shows 1008 version and the soundbar is properly added and connected to the same wifi network of my iphone. I can play spotify songs with bluetooth, but I cannot use Spotify Connect because the soundbar doesn't appear in the spotify's devices list, even with the soundbar in Wifi input. I have disable the option "Show only local devices", and my account is premium. With my computer and with my previous Yamaha receiver the Spotify Connect works flawlessly.
I have resetted the router, reinstalled spotify, reinstalled smartthings app (and granted all permissions it asks for), remove and re-add the soundbar to smarthings app, select Wifi input, and nothing.
Can you help me to make this soundbar works with spotify connect? Thanks!!
Having same issue with Q96R. After some time the soundbar just stopped appearing among Spotify Connect devices listed in Spotify app. Tried Spotify on multiple devices: windows laptop, android phone and tablet, iPhone, same result. I'm on latest soundbar firmware, pls fix this!
Same problem here.
My Q80R worked with Spotify Connect for a couple of weeks, now it is not detected at all in Spotify...
Did Samsung push a new firmware introducing a bug with this? This is my current hypothesis because firmware auto-updates are enabled by default (seen in SmartThings app)
I have also a Sounbar from Samsung. Its the HW-N850.
I'm am also very frustrated that i cannot connect with the soundbar so far. Ehhh...sometimes i can....sometimes i cannot.
The last two days it is working though: I changed some things on the Router:
- connect the 5ghz wifi
- I fixed the control-channel on 48 ( i read somewhere it should be under 56)
- I manaualy fixed the IP-adres of the Soundbar
I don't say this is THE solution. but so far so good.
is there any news or workaround for the problem?I have purchased my q90r in dec 19. So far everything worked as expected. Since last week I cannot use Spotify connect anymore. I think I have tried everything to solve the Problem without success = reinstall smartthings, restart Router, change from automatic to static IP, restart soundbar.....
Do be honest Spotify connect is a cruical feature for me and it was/is advertised by samsung.
Can you please assist?
Thank you in advance.