Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Spotify Connect doesn't detect HW-Q90R soundbar

(Topic created on: 10-09-2019 11:53 AM)
Nulheim
Apprentice
Options
Audio & Video

I have purchased recently a HW-Q90R soundbar, and after installing it seems impossible to connect with my iphone's spotify connect.

I have installed fw 1008 in soundbar and in subwoofer & rear speakers following the samsung's web intructions. SmartThings app shows 1008 version and the soundbar is properly added and connected to the same wifi network of my iphone. I can play spotify songs with bluetooth, but I cannot use Spotify Connect because the soundbar doesn't appear in the spotify's devices list, even with the soundbar in Wifi input. I have disable the option "Show only local devices", and my account is premium. With my computer and with my previous Yamaha receiver the Spotify Connect works flawlessly.

I have resetted the router, reinstalled spotify, reinstalled smartthings app (and granted all permissions it asks for), remove and re-add the soundbar to smarthings app, select Wifi input, and nothing.

Can you help me to make this soundbar works with spotify connect? Thanks!!

75 REPLIES 75
Chiza
First Poster
Options
Audio & Video

To fix this I had to remove my soundbar from smartthings and then add it back.

0 Likes
Gil80
Explorer
Options
Audio & Video

But are you a Spotify premium user?

0 Likes
andy881
First Poster
Options
Audio & Video

This fixed it for me, at step 3 I could see my soundbar again in my Spotify app (on my desktop)

0 Likes
KostasNL
First Poster
Options
Audio & Video

This is what fixed it for me

 

- Turn off soundbar

- Remove soundbar from smart things

- Turn on soundbar, now press - and + buttons at the same time (on the device not your remote) until

- INIT appears, then BYE and the soundbar turns off.

- Turn on soundbar

- Add the soundbar again (You need to completely reset it, as for some reason my old network settings, although working would not allow my speaker to work with any device over WIFI)

- Soundbar shows up in spotify again.

Romy_H
First Poster
Options
Audio & Video

Hi,

 

Just to share my experience with my HW-q80r.  I installed a new access point in my house, i connected the soundbar to this access point and the soundbar wasn't appear anymore on spotify. I tried the fixed shared above but without success.

So i checked the configuration on the Access Point and i change the multcast processing ("Send multicast unmodified" to "Convert multicast to unicast"). With unicast, it's works perfectly. My soundbar appaear again in spotify. t's seem the Soundbar with Spotify connect don't like multicast.

 

BR,

Romain

0 Likes
Gil80
Explorer
Options
Audio & Video

But do you have Sotify Premuim or the free version?

0 Likes