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Original topic:

Soundbar q80r Bluetooth disconnection from Windows 10 devices

(Topic created on: 14/06/20 10:33)
Kalyus
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Hello Guys,

 

I have a new Q80R soundbar and 3 laptops with windows 10. I have issue with the soundbar it keeps disconnecting a lot of times from my laptops, not all 3 at the same time. I update the last firmare 1010.200428 and still the same issue. 

 

It's really frustrating to connect them all the time.

 

Anyone has an idea here?

 

Thank you,


George

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AndrewL
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@Kalyus: Sorry to hear about your connection issues. Are you making sure to keep the laptops within Bluetooth connection range of the soundbar (around 10 metres)? In terms of maintaining a connection, are few other things to consider are:

1. The connection can be weakened or lost if several Bluetooth devices are simultaneously paired with the Soundbar .
2. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
3. The Soundbar cannot be paired to another Bluetooth device if already in Bluetooth mode and paired to a Bluetooth device

Points 1 and 3 seem to contradict one another however based on the above I would recommend avoiding multiple connections where possible, and only connecting 1 laptop at a time.

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Kalyus
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Hi AndrewL,

 

Thank you so much for your answer, so appreciate it.

 

The soundbard is 2 meters away. I am still trying to find out why I have this problem and not moving so much around the house.

 

1. Yes, you are right here. I turned off all the bluethooth devices around me. Testing :).  

2. I will try to keep a electromagnetic free zone. On my desk I have 3 laptops on wifi, this can be faulty. 

3. I am connecting only one device at a time. 

 

I was thinking that I have a faulty device. Even after the upgrade the problem was still here and that's why I made this post.

 

Thank you again for your help and time. I will update it in the comming hours, day. Please, if you have any other ideas, please posted here.

 

Have a nice Sunday!

 

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Dgoldberg
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I am having the same issue (US) and samsung replaced the BT chip - did not solve the issue. They will not comment / assist further 😕

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