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Soundbar HW-K460 sync issue

(Topic created on: 26-02-2022 08:06 PM)
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Clojacks
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I have an HW-K460 soundbar connected by the HDMI ARC port to a Samsung UN55-NU8000FXZA attached to Directv for Satellite  viewing. I have multiple Streaming services through my Samsung TV native Apps. For a number of months, I’ll be watching any number of different Directv channels, and my sound will appear to lose signal and become scratchy. I can change the channel for a second and return to my original channel and it will be fine for a while. I have changed my Directv boxes, thinking it was in the Directv signal, but that didn’t fix it. This does not seem to be a problem on my streaming services. In addition, if I turn my soundbar off, I don’t have any issue with the TV sound. I have disconnected the soundbar dozens of times. I have total disconnected all cables in my whole system, but I still have this scratchy/out of sync sound issue. Any tips? I hate to replace my soundbar or TV, or both. But, if I do, LG may get my business…

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3 REPLIES 3
xSteveuk
Mastermind
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Hi,
This page may be helpful to you

Soundbar is out of sync with the TV

https://www.samsung.com/us/support/troubleshooting/TSG01110022/
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Clojacks
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I appreciate the reply, but my problem isn’t typical sync….like lip sync error…..more of a problem where all of a sudden the sound gets scratchy or misses feed. It’s almost similar to a pixel problem with a picture if I could try to make an analogy. 

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Clojacks
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Picture an AM radio where you are getting to far away from the station and the signal cuts in and out. There weird thing is that as soon as I change the channel for even a second and return it, the sound is back to steady.

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