op 04-05-2020 04:45 PM
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Hello
I just bought a new HW-Q90R soundbar which connects to my QLED 75 inch TV from last year.
Soundbar works ok and sounds great but I cant see the soundbar on my smartthings app, also cant load the USB to get firmware so I think I have WIFI option from soundbar defective.
Smartthings sticks at 39%.
When I go to the Media mart store then my app will see and install the soundbar ok so just not my device.
Does anyone have ideas for this?
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op 07-05-2020 02:38 PM
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Hello
I had already tried this but today I just managed to fix the issue.
What I eventually had to do was switch off the wifi part of my mobile phone, then scann for device in the app and at 39% I then had the option to press the (-) volume button then connect to my home network.
I think the issue was maybe my wifi provider has some firewall or extra secuity.
Thanks for the response.
Kind regards
Gary
op 07-05-2020 01:39 PM
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Hi @gdavidso,
Does your router use both 2.4 and 5GHz? You could limit it to only 2.4, since that works best.
op 07-05-2020 02:38 PM
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Hello
I had already tried this but today I just managed to fix the issue.
What I eventually had to do was switch off the wifi part of my mobile phone, then scann for device in the app and at 39% I then had the option to press the (-) volume button then connect to my home network.
I think the issue was maybe my wifi provider has some firewall or extra secuity.
Thanks for the response.
Kind regards
Gary
op 07-05-2020 03:15 PM
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