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Smartthings does not see my soundbar

(Onderwerp aangemaakt op: 04-05-2020 04:45 PM)
3800 Weergaven

Ik heb deze vraag ook!

gdavidso
Student
Opties

Hello

I just bought a new HW-Q90R soundbar which connects to my QLED 75 inch TV from last year.

Soundbar works ok and sounds great but I cant see the soundbar on my smartthings app, also cant load the USB to get firmware so I think I have WIFI option from soundbar defective.

Smartthings sticks at 39%. 

When I go to the Media mart store then my app will see and install the soundbar ok so just not my device.

Does anyone have ideas for this?

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gdavidso
Student
Opties

Hello

I had already tried this but today I just managed to fix the issue.

What I eventually had to do was switch off the wifi part of my mobile phone, then scann for device in the app and at 39% I then had the option to press the (-) volume button then connect to my home network.

I think the issue was maybe my wifi provider has some firewall or extra secuity.

Thanks for the response.

Kind regards

Gary

Bekijk de oplossing in de community in het oorspronkelijke bericht

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BruceH
Community Manager
Opties

 Hi @gdavidso,

 

Does your router use both 2.4 and 5GHz? You could limit it to only 2.4, since that works best.

rsz-846676
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Oplossing
gdavidso
Student
Opties

Hello

I had already tried this but today I just managed to fix the issue.

What I eventually had to do was switch off the wifi part of my mobile phone, then scann for device in the app and at 39% I then had the option to press the (-) volume button then connect to my home network.

I think the issue was maybe my wifi provider has some firewall or extra secuity.

Thanks for the response.

Kind regards

Gary

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BruceH
Community Manager
Opties

Okay, great! Thanks for the feedback.

 

Enjoy your soundbar once again and have a nice day.

rsz-846676
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