I just purchased a Samsung HW-S61A soundbar and SWA-9100S rear speakers.
The rear speakers are connected, but the sound coming out of them is in-audible, the sound level is so low that you have to put your ear against the speaker to hear anything!
The sound bar is connected to my Samsung QE5580T TV via HDMI ARC, the rear speakers are (obviously) wirless to the soundbar (blue light is on).
So far I have tried:
Adjusting the sound levels using the Soundbar remote. I reduced Center & Side (soundbar) to -6 and increased Rear (SWA-9100S) to +6. I could hear no audible difference between the sound bar and rear speakers after this. Maybe there's a step I'm missing? I did follow the user manual and ensured the sound mode was set to standard.
I have checked the speaker wires, they're seated correctly in each speaker.
I've tried resetting the device settings.
I've checked the TV's settings and all seems to be set correctly.
All my tests have been with YouTube, Netflix and Disney+ (directly on the TV and through the apps on an Xbox Series X).
Anyone have any ideas or suggestions? I'm getting to the point where I just want to return both of them and buy something else.
Thanks in advance,
I did find it on the remote, but without a display it's hard to see what I'm doing. The back speakers did get louder in the end. Use the 'up' on the remote to set the volume, not the volume button...