09-09-2021 04:50 PM
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Solved! Go to Solution.
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09-09-2021 09:19 PM
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Hi @Rick_C I have found out anything yet on the 1708 firmware, however I have a changelog thread which I update regularly and will keep you informed. https://eu.community.samsung.com/t5/tv/tv-firmware-changelogs-on-german-community/m-p/1846870#M44087
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
09-09-2021 09:19 PM
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Hi @Rick_C I have found out anything yet on the 1708 firmware, however I have a changelog thread which I update regularly and will keep you informed. https://eu.community.samsung.com/t5/tv/tv-firmware-changelogs-on-german-community/m-p/1846870#M44087
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
09-09-2021 10:36 PM
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10-09-2021 10:06 AM - last edited 14-09-2021 01:34 PM
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14-09-2021 01:29 PM
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My 75” QN900A also just got 1708 and I was hoping it will fix the HDMI signal/audio dropouts - sorry to see it doesn’t seem much better so far.
I also get LAN disconnected/LAN Connected blips so maybe it fixes that!
These are the only 2 issues I have, the HDMI drop out being the most infuriating. Not what you expect from a flagship TV costing £8K!
I already follow James firmware thread so am also waiting with interest for the next update there.
14-09-2021 01:38 PM
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I have reported it via the smarthings app via the ask a question, maybe if more people do that it may wake them up 🤔
I agree with your statement of cost and I am in the high end and you are at the flagship end. It is frustrating and have some understanding of the pandemic - but doesn't feel like it was fully quality tested before releasing.
14-09-2021 02:02 PM
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I had some initial setup issues with eARC and lipsync. Although it took a long time to get through on the phone they were actually knowledgeable and helped solve the issues (and said sit tight for a firmware fix for the other issues).
I also have the Family Hub refrigerator with the built in screen etc and had issues with that when new (2 years ago) - I ended up emailing the Samsung UK CEO and they sorted all the issues out.
If the problems continue with this TV I’ll be going the same route. It’s very frustrating when they make such great kit and it’s let down by a couple of minor issues and poor customer service/comms.
14-09-2021 03:03 PM
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14-09-2021 03:09 PM
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Yea they actually advertise it https://www.samsung.com/uk/info/contactus/email-the-ceo/
14-09-2021 09:34 PM
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Well my LAN just blipped.
Looks like they’ve just changed the release number but not actually changed or fixed anything I can see!
