Q990B loses sound

Pat2351 · ‎13-11-2023

I have the HW-Q990B sound bar, when watching anything on tv apps such as netflix it will periodically lose sound for about 3-5 seconds before coming back. It does not happen on youtube which is also playing through a tv app. Also no problems from external video devices connected to the tv. So only happens on pre installed tv apps.

Reading similar post I have seen that a simple tv firmware update fixed the issue but I am currently running the latest on both the tv and soundbar.

Obsydian · ‎13-11-2023

Same issue since purchase using a QN95A and Q900A with SWA-9500S via eARC, drop outs are regular but around 1-2 seconds.

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet], Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]

MBNL · ‎14-11-2023

Hi there,

Since a month I have the exact some problem with my Q930B, but in reverse..! Netflix and such work fine but youtube and external devices such as a playstation keep changing input and dropping out.. 🤯 It is unbearable 😞 Unfortunately haven’t found a solution yet and samsung support could not have been of help yet. Most likely a technician will come in soon to have a look at things..