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Go to solution Solved

Problems with Alexa on HW-S60T Soundbar

(Topic created on: 29-11-2020 12:42 PM)
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Lakritskatt
Explorer

‎29-11-2020 12:42 PM

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Hi,

 

I was wondering if anyone else if having issues with Alexa on the HW-S60T soundbar? The mic seems to be set way to sensitive so Alexa will wake up whilst watching TV or listening to music. Also whilst streaming content like music via Alexa there are frequent interruptions despite the WiFi signal being perfect and no other devices (including other Alexa devices) having any problems on the same network.

 

It seems to me the Alexa implementation is very basic and flawed as it also understands voice commands poorly. However the main issue is that Alexa keeps waking up for no reason when playing TV or music on the Soundbar. I had the Soundbar exchanged as though it was a defect but it's the same on the new one. Anyone else having the same problem with Alexa on their Samsung Soundbar? I hope it gets fixed in a firmware update as it basically means Alexa is unusable.

 

Thank you!

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31 REPLIES 31
Members_ZFPGHRG
First Poster

‎07-02-2025 05:42 PM

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I know it has been a long time but I finally managed to reliably get it to work - and it was simple!!

Re-set the sound bar to factory defaults and then repeat the setup procedure - worked every time I tried it.

To reset to factory defaults, this is also documented in the manual for the S60B, press the volume up and down buttons for over 5 seconds. The lights will strobe followed by a RED blink and the default process has started.

 

As long as the Alexa account is setup it just goes ahead, hopefully for you as well, without any problems.

 

Cheers

 

John

 

 

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Members_ZFPGHRG
First Poster

‎07-02-2025 05:47 PM

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In response to SKJ001

I know it has been a long time but I finally managed to reliably get it to work - and it was simple!!

Re-set the sound bar to factory defaults and then repeat the setup procedure - worked every time I tried it.

To reset to factory defaults, this is also documented in the manual for the S60B, press the volume up and down buttons for over 5 seconds. The lights will strobe followed by a RED blink and the default process has started.

 

As long as the Alexa account is setup it just goes ahead, hopefully for you as well, without any problems.

 

Cheers

 

John

0 Likes