Repeatedly disconnecting from WiFi and Bluetooth. Will play the sound “ network is disconnected “ several times over and over again up to 3 times in a minute. I have tried unplugging the device and removing it from smart things and then re adding the device and plugging it in and it works for a couple days like it should and then will constantly disconnect again. Very irritating as I paid a lot of money for this product and it rarely works as it should. Also when using the built in Alexa it won’t play any songs from Spotify and says “ Spotify is not supported on this device “. Not sure if this is a fault or not but why would a smart speaker cost this much and not be able to play music from the worlds most popular music streaming service via it’s built in Alexa ? Had to buy an echo input to make this product. Please help me resolve these issues as I loved this product at first but now I can barely use it.
I have tried this several times and it hasn’t worked, I have reset the device and it still isn’t working as it should. I have called customer service and they suggested some solutions that also haven’t worked and I’m waiting on a call back to resolve this issue.
I have the same soundbar with the same issue. Samsung came out and replaced the Wifi adapter and the motherboard of the device. However, after a month of it being quiet, it's now started doing it again. I will have to get back on the phone with them. It's very annoying when you're trying to watch something.