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Original topic:

Hw-m550

(Topic created on: 20-10-2021 07:12 PM)
Members_KyiRmNV
First Poster
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Having a problem connecting the soundbar with the subwoofer,  hoping on any tips that could help as I have tried all solution i found online withou succes. Subwoofer keeps flashing both the blue and red light. When turing of it turns red but as soon as the soundbar is turned on the flashing starts again. Have tried to reconnect manually which works but after a few seconds it is back tot the read and blue flashing.

 

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2 REPLIES 2
Ventor
Superuser I
Superuser I
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@Members_KyiRmNV Hello, holding volume buttons (+, -) for a few seconds resets the bar. In some models with the bar turned off, the remote control, pressing Play / Pause 5-6 seconds, also resets the sound bar. Check this, a greeting.

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AndrewL
Moderator
Moderator
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@Members_KyiRmNV: If the LED indicator lights on the back of the Subwoofer are blinking Red and Blue, then unfortunately the automatic connection is malfunctioning, and this will need to be looked at by an engineer. With this in mind, please follow the link below, select 'TV & AV > Soundbar/Soundtower' and enter your post code to find details of your nearest Support Centre, who you can reach out to for further assistance.

https://www.samsung.com/uk/support/service-centre/

In the meantime, please try updating the Soundbar by following the steps on page 30 of the user manual.

HW-M550_XU_FULL_170830.pdf (samsung.com)

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