HW-K960 Firmware update

[AlbertJMahakas]

Anyone care to elaborate, how can I get the current firmware information out from HW-K960? 

SmartThings app is not working with this device. Sync does not work at all. And with Multiroom app, I cannot find any device information, however I can get the device connected.

I see that the latest firmware from SAMSUNG is from 04/2018. Has anyone tried the manual update via USB? Should I have NTFS or FAT32 filesystem, and how can I follow the steps? As far as I know, there's only the limited scrolling built-in text bar. Will that be the only way to follow the process?

All help and comments are appreciated.

[Talí]

Hi Albert,

FAT32 should be the right format.

Can you follow the step on page 33-34 in the manual?
http://downloadcenter.samsung.com/content/UM/201703/20170320130326013/HW-K960_XE_161226.pdf

If I read correctly you extract the file to USB and while soundbar is turned off you plug in the USB and when turning it on it will automaticly upgrade your device.

[AlbertJMahakas]

Thanks. Actually succesfully updated firmware via multiroom app. Somehow it was now available via network.

But still I have some issues with Atmos. 

I have the following setup. Nvidia Shield -> Q9FN <- HW-K960. And when playing media directly via Shield, Atmos is not enabled. Found a topic that 2018 Q9FN does not support Atmos via ARC? So I have to connect Shield directly to Soundbar?

I also read that with PCM DD+, I should get Atmos. So If I use the same configuration, but instead of ARC, I use optical cable towards HW-K960,  I can then be able to get Atmos? 

Anyone here with similar setup?

[paul1277]

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@AlbertJMahakas wrote:

Thanks. Actually succesfully updated firmware via multiroom app. Somehow it was now available via network.

But still I have some issues with Atmos. 

I have the following setup. Nvidia Shield -> Q9FN <- HW-K960. And when playing media directly via Shield, Atmos is not enabled. Found a topic that 2018 Q9FN does not support Atmos via ARC? So I have to connect Shield directly to Soundbar?

I also read that with PCM DD+, I should get Atmos. So If I use the same configuration, but instead of ARC, I use optical cable towards HW-K960,  I can then be able to get Atmos? 

Anyone here with similar setup?

I also have a shield and I do know optical will not work to get Atmos. It needs to be HDMI pass through the sound bar or receiver to get Atmos. I use Kodi as a media player and as long as you go into kodi settings and enable pass through it should work. It does not seem like the TV can pass through atmos. I downloaded dolby samples off the web to check (google search).

One thing I really am impressed with the shield is the updates just been updated to Android 8, and its now a few years old, wish Smsung would do that with their Tizen system.

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[AlbertJMahakas · Accepted solution]

Ok so I changed to Shield -> HW-K960 -> Q9FN and Atmos is now working.

About the overall performance: Previously had studio monitors as 5.1 and I have to say this soundbar is a beast! Works like a charm in a small room I have nowadays (~25m2). And the bass level is more than overwhelming! 

Will be interesting to see how my neighbours are going to react 😉

[Talí]

Good to hear it worked!

Have fun blasting your neighbourhood with Mozart! ^-^/

[johnjensen]

You must connect your Shield with HDMI to get ATMOS. ARC and optical can't do ATMOS. ARC-e can do it and think the N950 has it but only LG OLED TV and Sony Bravia KD-XXAF9 TV has ARC-e with HDMI 2.0x.