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HT-J5500WK BLU RAY stucked in restarting phase

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I am from Egypt and my Home theater device got the same well known problem of continuous restarting of boot loop issue and the major problem is that SAMSUNG Egypt does not know about nither the issue nor the solution and i don't know how could this be solved???? 

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Samsung UK twitter have confirmed they there is a fault with blu ray players, they are arranging to collect mine and repair free of charge
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