Hello again Kelly, thanks for your continuing efforts to solve this. You'll have seen my other messages last night where I was advised to update software, I got part way then needed further help to install. However the software is on auto update so that shouldn't be the problem. Sill haven't figured out how to install.
It's mainly the arrows (sometimes) and Home button on the remote which won't work at the moment. Home button shows menu which starts with Picture, Sound, Broadcasting but not home screen where you should be able to do other things like watch scheduled tv recordings. Wasn't sure if you meant infra red light on remote itself or on machine, so tried both. There's no sensor visible on front of player although there is one shown on diagram in instruction manual, but pointed camera at it anyway, nothing happened. When pointed camera at remote, red light flashed continuously as long as I held the Home button down.
I emailed supplier to explain having problems and may need to return. They've offered me a new remote to try. I'm tempted to just give up and return the whole thing, but if your advice is that it is the remote which is faulty I'll ask them to send a replacement.
