One of the features of the soundbar that is claimed is that you can take control of it, hands free, via the built in Alexa.
I have linked my Alexa account in the SmartThingsApp and it does work if I hold down on the multi-function button for 3 seconds and voice a command. However, Alexa does not work when I send a voice command to the speaker without touching the multi function button. Nothing happens. It doesn't even appear to be listening. The mic is switched on.
Has anyone else come across this? Tried Samsung support but they couldn't resolve it.