Software update A6

[Romina73]

Yesterday I installed a software update and now upon switching on a pop up comes up stating New Service Provider and asking me to do a Factory reset. I then click ok and nothing happens. But everytime I switch off, this comes up. Obviously I do not want a factory reset.

[Nicola_P]

Hello Romina73, welcome to the Samsung Italy Community. 🙂

To avoid misunderstandings, could you publish a screenshot of the screen that appears on the smartphone display?

We look forward to the details, useful for understanding your difficulties properly. 👍

Have a nice evening,