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Original topic:

Brand New SmartTags have low battery

(Topic created on: 24-11-2021 12:13 AM)
LowBattery
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Ordered a pair of SmartTag+. Arrived, installed, and then noted that the black tag was at less than 6% battery. Grey tag was fine. Returned items and ordered replacement.

New pack of two arrived. Installed - new black tag shows less than 6% battery. Grey tag was fine. 

Can't believe that two different two packs both contained already drained tags. Normal? 

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7 REPLIES 7
ChrisM
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That does seem strange, @LowBattery. Did you buy these directly from our Online Shop, and if so, have you spoken to them about this?

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Holomatrix
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I'm having a similar issue with a black SmartTag+.  The tag keeps reporting very low battery but when I remove the battery and use a battery tester it shows it is fully charged. When I reinstall the same battery, the tag will report fully charged for a few days and then it's back to very low battery. A friend of mine has two grey tags and one black one (all purchased at the same time) and he tells me he has only had to replace the battery in the black one. After reading your post I'm now wondering if this is a coincidence or not...

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Constellation
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My first black ST+ died in less than six months. I just got a replacement and the very first time I turned it on it said the battery was low. I tried two brand new batteries right out of the package and it says the same thing.

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jac1370
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black smarttag+ low battery after less than 2 weeks. purchased directly from samsung

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Davidjpk
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I got two  black smart tags less than a month ago.  They now both read low battery 3%.  I put in a new battery in one of them and it still says only 3%.  Something seems to be wrong with the equipment. I am using a Samsung S22 phone.

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Peanut99
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Just received 2 new smart tags (Amazon) . Black ok. Grey 3%. Replaced the battery and still at 3%. Is this a defective tag? Should I be returning it?

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Ray32
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had a smart tag for about 6 months , 1st battery set lasted about 4 months , replalced on Monday now showing low on both ......Not good Samsung what r u going to do!!

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