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Original topic:

Refunds and aquisitions

(Topic created on: 2 weeks ago)
Al3na
Apprentice
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 Hello. I have tried accessing the refunds and aquisitions page but everytime I click on the button it says an error has occured and gives an refference number. Can it be fixed? How? Thank you!

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6 REPLIES 6
Obsydian
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Best call Samsung
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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Al3na
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Do you have a number or a mail where i can contact them?
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PaulM1
Moderator
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Hi there, @Al3na. It is not clear to me which item you need to refund, but it's important that you get clarity around this. Please reach out to one of our Support Teams via the resource below:

https://www.samsung.com/uk/support/contact/

You will see all contact numbers, as well as the facility to reach out via social media, Live Chat etc.

I trust that this will help you get your refund organised as promptly as possible.

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Al3na
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I have tried there. But there is no option about applications bought through galaxy store
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PaulM1
Moderator
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Hi, @Al3na. Ah, I understand. I have enclosed the instructions below.

If you have any other questions about billing and purchases from the Galaxy store, please tap Menu (the three horizontal lines), and then tap the Settings icon. Next, tap Contact us to submit your inquiry.

Please let me know how you get on.

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Al3na
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I have found it. I have sent an inquiry. I will wait for a response.