Hello. I have tried accessing the refunds and aquisitions page but everytime I click on the button it says an error has occured and gives an refference number. Can it be fixed? How? Thank you!
Hi there, @Al3na. It is not clear to me which item you need to refund, but it's important that you get clarity around this. Please reach out to one of our Support Teams via the resource below:
https://www.samsung.com/uk/support/contact/
You will see all contact numbers, as well as the facility to reach out via social media, Live Chat etc.
I trust that this will help you get your refund organised as promptly as possible.
Hi, @Al3na. Ah, I understand. I have enclosed the instructions below.
If you have any other questions about billing and purchases from the Galaxy store, please tap Menu (the three horizontal lines), and then tap the Settings icon. Next, tap Contact us to submit your inquiry.
Please let me know how you get on.
