Inbox emails disappear on opening?

[Bobthecricket]

Help please? 

[AndrewL]

@Bobthecricket: Please can you confirm the model number and current Android version of the device you're using to access your emails? Furthermore, are you using the Samsung Email app? When you say the emails are 'disappearing', is the content/body of the email not visible, or do the emails no longer show up in your inbox after they have been opened? 

[Bobthecricket]

Hi Andrew, A71 5F, Just updated ONE UI5, Android 13.
Focused emails have no content and when I try to open them they disappear. Other emails are working fine.

[AndrewL]

@Bobthecricket: Which app are you using to access your Emails? If you sign in to your account via a browser app (Samsung Internet or Chrome), do the focused emails show up as expected? 

[Bobthecricket]

Hi Andrew, thank you for getting back to me. I think I've sorted it, or at least stumbled upon a solution. I have stopped the focused/other split, and that seems OK. Thank you

[AndrewL]

@Bobthecricket: No problem. I'm glad to hear that you were able to find a solution to your issue, and thank you for keeping me updated. 

[Bobthecricket]

Have a great Christmas!🎅