Data retrieval

[joshcalder1]

Is there a way to do a smart switch between devices if one is broken. The screen on my old phone has stopped working so bought a new phone and can't do the smart switch. Is there a way to switch things over since I can't do anything on the broken phone? 

[Sneakytheif]

Hi,

My first question is that has the screen become Black? Or just the touch isnt working? Then I can try my best to give some advise that i used in the past

[joshcalder1]

It's just black. It was intermittent on and off then just stopped coming back on. the phone still works my alarm has been going off in the morning. I was told by a local repair shop it may be that the mother board isn't supplying enough power to screen.

[johnz237]

Unless you backed up your device to a PC beforehand, I don't believe so—best to get it repaired, as you can't without a display.

Remember, most of the data is saved on the cloud anyway, so if you log into your Samsung account on a new device, it should move over quite a lot anyway.

[joshcalder1]

The phone is with a repair shop now so hopefully it is a faulty connector and is an easy fix / screen swap but he didn't sound too optimistic

[johnz237]

Personally, I would have done it through an official Samsung repair centre...

Hope they manage 🙏

[joshcalder1]

I went with someone I have used in the past but if they have no luck I will be at the nearest store soon. Thanks for the advice