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Can’t access subtitle options UE65RU6025

(Topic created on: 30-09-2020 06:27 PM)
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Hannagolden
Apprentice
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Hello.

I have a Samsung 2019 65" UE65RU6025KXXC

and I cannot access the subtitle menu. Not from General>accessibility>subtitles or from the subtitle button on the controller. When pressing it says ”This action is not avalible right now”

 

I’ve tried some options from reading the forum, ofc closing all apps, restarting the tv, latest softwear update. Its very annoying as when im watching live on youtube it autogenerates CC thats not even correct. Why cant I acess the options?!

4B8CEE75-960B-4B7F-BA5B-D3121A62160C.jpeg

0036C3D9-227E-4999-967B-7DCA1ABC090E.jpeg

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1 Solution


Accepted Solutions
Solution
Aklima
Big Cheese
Options
Have you tired the yellow button where it says subtitles/ad if this doesn't help please try the guide button

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8 REPLIES 8
Aklima
Big Cheese
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Maybe the remote you have for the TV should have an option for subtitles. its usually like an i button. If you could send a picture of the remote I can check for u.
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Hannagolden
Apprentice
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Thanks for your reply.

Yes i do, but when i press it i come to this menu and the subtitles is light blue which means ON but i cant access to turn it off.

undertext=subtitle

sorry for not changing the language..

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Solution
Aklima
Big Cheese
Options
Have you tired the yellow button where it says subtitles/ad if this doesn't help please try the guide button
Hannagolden
Apprentice
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The yellow button solved it. Thank you!

Aklima
Big Cheese
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welcome. Glad I can help even though I don't have the latest Samsung tv model
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bisdak
Apprentice
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Hi, sorry, late to this party. But which yellow button is it? is it the one marked "C"? thank you! 🙏 

Aklima
Big Cheese
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Hi,
yes the yellow one marked with letter C.
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TshepoM
First Poster
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Subtitle.jpeg

how can this function of subtitle work on Samsung ua55ru7100

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