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Galaxy smart watch back button not working

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First Poster

The back (top) button of my watch is not working, when I press it nothing happens. Is this a hardware problem or a software problem. And how do you find out if a device is still under warranty.

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Moderator
Moderator
@Hardwareprob: Can you try restarting the watch via the Power button to see if this helps, as this will address any temporary software issues that may be affecting the device. If your problem persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the watch for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/

If you'd like me to check the warranty status of the watch then please send me a private message by clicking on my name and hitting 'Send Message' in the top right corner, include your model number and serial number, and I can look into this for you.
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