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Apps not working

(Topic created on: 08-09-2017 01:37 PM)
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PJ8
Student

‎08-09-2017 01:37 PM

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 After an overnight update by Google, now the Google group of apps will open but when used the app just closes and the tablet goes back to the home screen. There is a box that pops up every time saying app has stopped working. I can access Google and outlook and other sites through the internet okay. I have tried uninstalling the apps and reinstalling but the same thing happens.

2 Solutions


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Solution
PJ8
Student

‎16-09-2017 10:53 AM

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In response to BandOfBrothers

I tried deleting various apps with no success. Then I noticed my tablet had updated some Google apps overnight chrome being one of them .I disabled chrome and my tablet now works okay no further problems everything back to normal. So the chrome update was the cause.

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Solution
AntS
Moderator
Moderator

‎23-03-2021 11:41 AM

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Hi all!

 

I've merged a few of the threads covering this one.

 

Advice we've received:

 

"Samsung is aware of this phenomenon which may appear on Galaxy devices due to Google Webview issue and this problem was already resolved with the latest app updates of Android System Webview and Chrome, 89.0.4389.105 version."

 

To update Android System Webview

 

Settings >Apps > Search Webview > Tab Android System Webview > App details in store > Update.

 

To update Google Chrome

 

Settings > Apps > Chrome > App details in store > Update

Please note that If the Update menu is not available, please tap the Enable button to activate app update.


Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'

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35 REPLIES 35
BandOfBrothers
Samsung Members Star ★★

‎08-09-2017 02:32 PM

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Can you try deleting the apps cache and data before uninstalling and also navigate to your Play Store and under my apps delete them there too. 

If you download them again and the same happens then my suggestion is to back up and factory reset. 

 

If still no joy then a Samsung Experience Store or Samsung Service Centre location can help. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Solution
PJ8
Student

‎16-09-2017 10:53 AM

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In response to BandOfBrothers

I tried deleting various apps with no success. Then I noticed my tablet had updated some Google apps overnight chrome being one of them .I disabled chrome and my tablet now works okay no further problems everything back to normal. So the chrome update was the cause.

BandOfBrothers
Samsung Members Star ★★

‎16-09-2017 11:17 AM

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In response to PJ8

It's good that you found the rogue app but as Google chrome is widely used I'd expect to see more posts raising the issue. 

 

You could go within the app and send a bug report to the developer. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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ScottieLynda
First Poster

‎01-02-2019 02:02 AM

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I had the same problem overnight with my samsung galaxy tab (2016) and disabling chrome did the trick.  I enabled it again and everything is working fine.  Thanks for the hint!!

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Django47
First Poster

‎24-06-2019 08:26 PM

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In response to PJ8

Sir you have no idea the wonderful service you have done me with your unbelievable fix for this problem with the apps not working. I can't imagine what lead you to this but it is pure genius. I've been going bonkers all day looking up all these complicated online 100% guarantee fix that turned out to be 0.00000% .I just disabled chrome, tried everything else so what the hell. I was agog, I would never have sussed that in a hundred years. Thank you.

Cassidy007
Samsung Members Star ★★★

‎25-06-2019 02:03 AM - last edited ‎27-01-2020 02:02 AM

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In response to PJ8

.

Vous aimez la photographie ? Si OUI, cliquez ici : https://eu.community.samsung.com/t5/parlons-photographie/bd-p/photo-club-forum-fr
You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
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Tjhsmits
Student

‎20-07-2019 06:47 PM

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In response to ScottieLynda

Same here so after I disabled Chrome the apps worked just fine again.

Tjhsmits
Student

‎20-07-2019 06:49 PM

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In response to PJ8
Had the same problem, but now I have disabled Chrome and everything works fine again.
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Jordansland01
First Poster

‎27-01-2020 12:34 AM

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In response to PJ8

A full day of troubleshooting my other app that wasn't working. Deleting the apps, reinstalling, updating and emailing the developers to no avail. I found this and tried it and voila it worked 🙂 I am so happy. I disabled chrome and tried the app that wasn't working and it now works. I reinstalled Chrome and updated it through the Play Store and everything works. I cannot explain how amazing I think you are for finding this fix, thank you. You could have easily kept this to yourself but you didn't and that speaks volumes for your character. Once again thank you!!!

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