18-03-2017 01:59 PM
Hi,
my universal remote "rmcspk1ap1" has recently stopped working in the voice control.
no matter what you command it instantly comes up with "I did not recognise what you said".
everything else with the remote works fine, I have replaced the batteries etc but still no luck
any help appreciated
thanks
14-08-2017 07:16 PM
14-08-2017 07:31 PM - last edited 15-08-2017 10:16 AM by AntS ) in
Sure, here it is ...
UE40MU6402
T-KTMDEUC-1123.1, BT-S
14-08-2017 07:40 PM - last edited 15-08-2017 10:17 AM by AntS ) in
UN49MU6500
T-KTMAKUC-1123.2, BT-S
14-08-2017 08:02 PM
15-08-2017 12:42 AM
Unplug your T.V. for several seconds. Surprisingly, it has worked on the two occasions in the last month that I have had this problem. This problem tends to occur when I'm watching videos on various websites. Hopefully, this works for you too.
15-08-2017 10:22 AM
15-08-2017 01:52 PM
Thanks for the advice, Montty,
I tried your suggestion, and can confirm it does actually work !
15-08-2017 02:03 PM
Thank you for that AntS,
It hadn't occurred to me that the info could be used by hackers, but I guess it is possible.
Anyway, just to return to my (our) voice control problem. I tried the suggestion provided by Montty earlier in this thread. Which was to unplug the TV from the mains, and then reconnect. Sure enough that seems to have solved the problem, and I am now able to use voice control again. I suspect, however this might only be a temporary solution, but it may at least, give you a hint as to how the solve the problem permanently.
15-08-2017 03:26 PM
It is working now.
Thank you.
15-08-2017 04:10 PM
Good to know, guys - thanks! :smileyhappy:
@Montty: Nice one on that advice! Assuming from your post that the issue tends to happen when you're viewing videos using the web browser rather than through other apps? And what's your TV model number and software version?