Just got done talking with Samsung Support to fix a Qled 6 for having Intermittent issues. We only the tv for a little more than a year. The tech walked me through the troubleshooting steps. The same troubleshooting steps that I’ve found on other online threads that deals with this issue:
-Turn on/ turn off
-Make tv software is up to date
-And then do complete reset.
After all that. The issue persisted. And the tech automatically says that I will need to replace the One Connect box and the invisible cable wire!
To which I asked if this is a known issue with the Qled and the One Connect box?
Tech replies that this is “not” a known issue to them!
Of course I called “Bull*****”!
Really? Not a known issue? But the remedy that you automatically prescribed to me is to get a new one connect box!
You didn’t tell me that it could be a display issue. Or any other issue. You just gave me one recommendation. And that is to get a new One Connect Box. But yet, it’s not a known issue to you?!
If its not a known issue to you then Samsung must be trying real hard to play deaf and dumb. Because the moment I google one connect issues. There multiple threads listing troubleshooting advices for it!!
And the kicker? The new One Connect box will cost you $500!!
Might as well by myself a brand new tv!!