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Galaxy Watch Samsung Pay plug-In not installing

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Apprentice

Hi I use my galaxy watch with my asus Zenfone 5, and when i try to configure Samsung pay it starts a download on my smartphone, but when the download ends nothing happens and if i try to open the samsung pay page from the galaxy watch plug-in it starts again the Download.

Does anyone have had problems using this with non Samsung smartphones?

This issue can be solved in anyway?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Apprentice
Samsung Pay (Gear Plugin) doesn't apper in my smartphone apps' list
Apprentice

I Managed to fix the issue downloading the apk of samsung pay (Gear Plugin) and installing it manually on my smartphone

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CarlH Moderator
Moderator

Hi @Carmichael272. Samsung Pay is only compatible with Samsung phones and won't work with your Zenfone. 

CarlH Moderator
Moderator

Hi @Carmichael272. Samsung Pay is only compatible with Samsung phones and won't work with your Zenfone. 

Apprentice

i want to use samsung pay on my galaxy watch, not on smartphone but to configure the cards for watch I have to use the plug in on phone

CarlH Moderator
Moderator

That's right, the watch syncs with your phone to use Samsung Pay. It won't work unfortunately. 

Navigator

Hi @Carmichael272

 

Can you please go to Google Play store and search for "Galaxy Wearable (Samsung Gear)" & install it?

 

I suspect that when your phone is trying to pair with your Asus phone is trying to access a link (to Galaxy Store) which is unavailable (to download Galaxy Wearable app).

 

If you Galaxy Watch is purchased from UK and has UK software, in Galaxy Wearable app, you will have a Samsung Pay section that would enable you to add your card to Samsung Pay on your Gear Watch.

 

@CarlH is also right, you cannot install Samsung Pay on a non-Samsung phone, but the Galaxy Wearable app can be installed on a non-Samsung Phone. Take a look here: Click

 

Best

 

 


Present: SM-N960F | SM-R800 | QC35 | Yunmai Balance | SM-R140 |
Previous: SM-N950F | SM-R600 | QC35 |EE-MG950 |
Apprentice

Hi @GeorgeC what i meant in my first post was that i have installet the "Gear Wearable (Samsung Gear)" app from the google play store, my problem is that when i open that app and click on samsung pay in the settings page it starts to download it but when the download ends and i click again to go on with the configuration the download starts again.

Navigator

Hi @Carmichael272,

 

Hmm...interesting. Let me take this away and see what I can come up with. Would you be able to share some print screens with the whole process?

 

Thanks


Present: SM-N960F | SM-R800 | QC35 | Yunmai Balance | SM-R140 |
Previous: SM-N950F | SM-R600 | QC35 |EE-MG950 |
Apprentice
first step as my watch asks i click on the samsung pay option in the settings menù of gears app
https://imgur.com/xafiEHQ

second step the download is done
https://imgur.com/4O9yS0N

third step samsung pay plug-in is installing
https://imgur.com/n6l8CsN

fourth step the download starts again when i try to go on with the configuration
https://imgur.com/5BmmczR
Navigator

In your list of apps, do you have Samsung Pay (Gear Plugin) present?


Present: SM-N960F | SM-R800 | QC35 | Yunmai Balance | SM-R140 |
Previous: SM-N950F | SM-R600 | QC35 |EE-MG950 |
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