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- About GeorgeC
05-12-2018
03:52 PM
@Dinno101 - No, my watch was reset and had no apps on it. After I installed Galaxy Wearable, I launched Samsung Pay from there and it installed it on the watch (and appeared in Apps on phone). On Samsung devices in Apps you can see you will have Samsung Pay (phone), Samsung Pay (Watch Plug-in) (Gear), Samsung Pay Framework (phone). @dbvirago - the catch is that Galaxy Wearable is like a container - it holds several apps (Pay, Health, etc.) and installs them on the gear only when they are launched. It installs them by downloading the software from the Samsung servers (the apk that you installed from apkmirror). I would expect that the update rate of things on Samsung servers is faster than the one from apkmirror. I think the app downloaded the right one and installed in background.
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05-12-2018
02:17 PM
Hi @Dinno101 I have the same software as you and same device. Looking on the website under Galaxy Watch 46mm, there is a small disclaimer saying "****May not be compatible with Samsung Pay" which makes me think it may be a non-UK product with UK official software (the device was flashed with the UK software). Samsung Pay is available in Spain as per this: https://news.samsung.com/global/samsung-pay-is-now-available-in-spain and this https://www.samsung.com/es/samsung-pay/ but I don't know if you can add non-Spain cards to it (Santander bank is present in UK and also in Spain).
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05-12-2018
01:48 PM
Hi @dbvirago I understand your perspective and I also understand how it should work, it seems that the malfunction was caused by a bug that prevented the app installing/updating properly and that was fixed in a later version - I don't have an Android non-Samsung phone to test unfortunately. Regarding contacting Samsung - I had mixed experiences, but it's not like there is another place to go and get support - we're on a Samsung board I'm glad you were able to get it to work and if you have time and are willing, maybe you can make a step-by-step tutorials for other to follow. @Dinno101 - i'm not sure I understand. 1. Device was made in A, B, C, Z country - hardware speaking 2. Device has a country specific software installed - if you purchase it from UK, it will have UK software with country specific features - if it has UK official software. 3. If you puchase the device in UK from an online source that puchased the device from another country, you will have non-UK software on the device and UK specific features will not work (Samsung Pay is not launched for example in all countries and in UK it has TfL (for example) while in France they don't have TfL (they have another transit system that may work the same way or in a different way)). Even if Samsung Pay works on a device that was sold by Samsung France, it may not accept a UK issued debit/credit card (geo-fencing for example) - as Samsung Pay UK software is specific to UK and Samsung Pay France software is specific to FR - just an example. 4.Depends where (country) you purchased the device and what software is on that device as each market has it's own specific things. If the devices was purchased in UK from a Samsung UK partner and has UK software, then it should work without any problem even if from a hardware perspective was made in Vietnam. Can you please let me know: a) when you setup the device for the first time, what was the default language that was displayed? If the device is with UK software, it should be English (UK) b)can you go to Dial pad on your gear and enter *#1234# and let me know what you have under Version? Thanks
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05-12-2018
12:58 PM
Hi @Dinno101 The problem I suspect is this "installed the APK" - you don't need to install the .apk manually, the Galaxy Wearable app will download and install that automatically when you open Samsung Pay from inside Galaxy Wearable app. I think it's a good idea to contact Samsung support. The .apk of Watch Plug-in which is stored on apkmirror repository seems to be bugged.
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05-12-2018
12:43 AM
1 Like
that's great! you can now use Samsung Pay on your Gear/Galaxy Watch?
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04-12-2018
04:08 PM
1 Like
Hello, I did some more digging and I would like to try something. Can you please try the following for me: 1.Tell me what version of Watch plugin you have installed currently. If it's 1.7.3006(from ApkMirror), then you should uninstall it. 2.If you have 1.7.3906, Gear sport should work properly as it seems the bug that caused the malfunction was fixed (not tested by me) 3.If it still doesn't work, please: a)go to Apps - select Galaxy Wearable -> stop -> then go to Storage -> Clear Cache, Clear Data, then uninstall b)go to Apps - Select any Samsung Pay service -> stop -> then go to Storage -> Clear Cache, Clear Data, then uninstall c)reboot the device, check if there is any software update, if none ok, if any, update then reboot again (yes, this sucks) d)go to Google Play, install Galaxy Wearable app again, then Launch Samsung Pay and let me know if the plugin installs properly and this works as expected. Currently, on my Note I have (open Galaxy Wearable app -> About Galaxy Wearable): Galaxy Wearable: 2.2.21.18080361 Galaxy Watch Plugin: 2.2.05.18111651
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04-12-2018
12:57 PM
Interesting. So, let's see if I understand properly. You have a Google Pixel 3 and a Samsung Galaxy Gear Sport and you have tried to download Galaxy Wearable from Google Play store and install it on your phone, then to connect your phone to Gear Sport, to add your cards to Samsung Pay on your Gear Sport and you've been told by Customer Support that it's not possible?
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03-12-2018
04:48 PM
2 Likes
@wallerz If you have a UK purchased device, then you should contact Samsung customer support and give them the details of the devices and ask what needs to be done for you to use Samsung Pay. I believe it also depends where the seller purchased the devices, but i believe this can be checked for you by customer service. @Dinno101 Then this seems to be the reason most likely - your device is Non-UK. I believe you can call Samsung customer support and give them the details of the device and ask what can be done (if anything) for you to use Samsung Pay.
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03-12-2018
04:33 PM
Hi @wallerz Samsung Pay works/should work on Gear Sport. I used some time ago Samsung Pay on Gear Sport without any problem. The only thing that comes to mind is that you might have a non-uk device. It doesn't actually matter what device you use (android/IOS) as Galaxy Wearable app is a normal app that works on Android/Ios and Samsung Pay (plug-in) works sits on the watch. I'll take a closer look to see how this works.
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03-12-2018
02:56 PM
@wallerz - what do you mean by "Samsung Gear Sport which isn't supported"?
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03-12-2018
01:39 PM
I had several discussions with Samsung representatives and I was told that the issue has been fixed and if you update to the latest version available in Google Play Store (I am still waiting confirmation for the app version number as currently it's 2.2.21.18080361), the problem should not manifest anymore. If any of you can try and post the results, would be appreciated. Cheers
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10-10-2018
12:11 PM
1 Like
Can you see what the error is when you get the notification that sending has failed? (maybe make a print screen) Regarding auto-syncing - there are two options - one in the quick shortcut menu - it's called sync. Second in Settings -> Cloud & Accounts -> Accounts -> Select the email provider -> Sync Account -> Make sure the sync is enabled. I would suggest to also report the issue from contact us (in Samsung email) or via Samsung Members. Best
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08-10-2018
01:09 PM
1 Like
Hi @Andybuk 1. What email client app are you using? (samsung email, gmail, yahoo) 2. What email service are you using? (outlook, gmail, yahoo, corporate, etc.) 3. What error are you receiving? 4. Try to move the emails to draft folder then send them again (I had this problem on gmail with gmail app some versions ago) 5. Usually when emails are not leaving your email client is because there is something preventing them - size of attachement (for example). 6. Have you tried the same on another email client app? Can you get/generate blank emails? (send an email to another email address and receive one to see if the sending/receiving side of things works as expected) Can you please provide more details?
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08-10-2018
01:03 PM
Hi @Carmichael272 What is the result? It works now? How did you managed to do that? Thanks
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04-10-2018
08:17 PM
1 Like
In your list of apps, do you have Samsung Pay (Gear Plugin) present?
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04-10-2018
07:57 PM
1 Like
Hi @Carmichael272, Hmm...interesting. Let me take this away and see what I can come up with. Would you be able to share some print screens with the whole process? Thanks
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04-10-2018
04:50 PM
2 Likes
Hi @Carmichael272 Can you please go to Google Play store and search for "Galaxy Wearable (Samsung Gear)" & install it? I suspect that when your phone is trying to pair with your Asus phone is trying to access a link (to Galaxy Store) which is unavailable (to download Galaxy Wearable app). If you Galaxy Watch is purchased from UK and has UK software, in Galaxy Wearable app, you will have a Samsung Pay section that would enable you to add your card to Samsung Pay on your Gear Watch. @CarlH is also right, you cannot install Samsung Pay on a non-Samsung phone, but the Galaxy Wearable app can be installed on a non-Samsung Phone. Take a look here: Click Best
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28-09-2018
12:34 PM
@ven23 - I think you are confusing things a bit. Samsung.com store is managed by Samsung (i assume) as it's owned by Samsung. Samsung Experience Store is not managed by Samsung (not directly I would assume even if it's branded everywhere as Samsung) as they don't own them - I believe Apple are the only ones that own & manage their stores. Samsung presence in telco/other stores is not managed by Samsung as they don't own them. The fact that a physical store confirmed they have the product on stock, has nothing to do with Samsung.com not having it anymore - I suspect they all work with stocks - some stocks are higher, some are lower, some sell faster, some sell slower, etc. - which I believe causes this type of situations in which you have put an order which for whatever reason is taking longer to complete, than you going to a physical store that has the product in stock. Best
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27-09-2018
10:16 AM
1 Like
Hi @JBR1 Unfortunately I have no idea here. Normally, if shuffle is deactivated, they should play in the order of the songs. I'll ask the obvious here...have you tried a reboot and gave it another try? #WishfulThinking
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26-09-2018
06:16 PM
1 Like
Hi @Mobile_data From what I can see, the device is from US, or at least running US (AT&T,Sprint,Verzion) software - this might be the reason. Looking a bit further, it seems this quick button is disabled by AT&T. See more here, here and here (for S6). I would suggest not to mess with the software on it as long as it works even if this is inconvenient - you can still disable/enable mobile data. Best
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26-09-2018
05:59 PM
Thank you. I'm having a look and will revert when I have an update.
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26-09-2018
05:51 PM
1 Like
there are two ways that come to my mind atm: 1.connect your phone to pc and go in phone memory -> DCIM folder, Screenshots folder, copy them to your pc, then add them to your reply. 2.go in your gallery, select the screenshots (long press on the picture to enable selection), then share, select email and send them to yourself (same email address in From and To). Go on your PC, open email, download the pictures on your PC, attach them to your reply. Best
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26-09-2018
03:45 PM
1 Like
Hello, If you don't have the music player installed, you can get it from galaxy apps store.
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26-09-2018
02:36 PM
I'm not aware what g5 is.... Can you go to Settings -> About Phone and also in Settings -> About Phone -> Software Information and make print screens and post them here?
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26-09-2018
11:32 AM
Hello, Do you have the latest software on your device? What device you have? Best
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26-09-2018
10:47 AM
1 Like
@ven23 There is a Samsung Experience Store in Edinburgh (88 Princes St, Edinburgh EH2 2ER, 0131 285 4910) or Samsung Support Centre in Glasgow (1st floor, Unit 112 St Enoch Square, Centre, Glasgow G1 4BW, 0141 226 4082) if that helps... Before going there I would call them to ask if they have it in stock.
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25-09-2018
06:42 PM
1 Like
hmm...interesting. can you please go to dial screen and input *#1234#, make a print screen and share it here?
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25-09-2018
04:43 PM
See below some print screens with what I have available in my notification panel. For you it's different? Be aware that there are two pages with icons.
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25-09-2018
01:14 PM
1 Like
No, you don't need to have the phone with you at all times for the galaxy watch or HR Monitor to record your bpm. Yes, if you have galaxy watch or HR Monitor with you and they record your data, when they will connect to your phone, they will sync (transfer) recorded data to your phone/app. No, the watch can't be connected via BT to another accessory - HR monitor in our discussion - as far as I know - probably customer support is the best to answer this. Smart Watches, HR Monitors, scales, etc. are build to be used as Smart Accessories to the phone - as I said - as far as I know. Happy to help. Best
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25-09-2018
01:02 PM
I haven't tried Garmin or Fitbit, I just had gear s2, s3, sport and now galaxy watch. If you want to do outdoor sports (i assume) you will anyway need a backpack with you. Also, consider that the galaxy watch or HR monitor will track and store the data in internal memory, then when it connects to your phone will sync (transfer) your data to the phone in the Shealth or any app you are using. I am currently using watch only + smart scale with body composition.
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