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- About GeorgeC
since
30-08-2018
a week ago
GeorgeC
Pathfinder
71
Posts
84
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0
Solutions
2 weeks ago
Hi @ChoSmile
Samsung Pay Card is available only in UK, and MST is not actually supported here as all cards issued are NFC.
MST is mostly available in countries where NFC penetration is low (US for example) and more and more merchants and banks are shifting (slowly) to NFC.
More details here (or you can always contact support): https://www.samsung.com/uk/samsung-pay/
Best
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2 weeks ago
Hi there,
Would you mind uploading a screen shot of the error you receive when you try to add your card?
Also, have you tried to contact Samsung Pay support and see if they can help?
Cheers
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2 weeks ago
1 Like
Hi All,
If you have problems adding your cards to Samsung Pay on a new device I would suggest the following:
1.Delete your card from Samsung Pay from your old device -> Card Details -> Delete Card
Note: Resetting Samsung Pay/Clearing Samsung Pay Data/Factory reset your phone - will not tell your Bank that you have removed your card from Samsung Pay, only deleting the card from Samsung Pay as per point 1.
2.If you cannot delete the card from Samsung Pay (you have already reset it, it's broken, etc.) contact your card issuer and tell them that you want to revoke (delete) your card from Samsung Pay. Banks can check how many tokens are enrolled in wallets (Samsung/Google/Apple) and on which devices and have the technical capacity to delete those tokens.
Note: Token = card registered in wallet (Samsung Pay/Google/Apple)
Each bank has a certain number of tokens allowed on each PAN (also known as long 16 digits card number).
Bank A allows 5 tokens
Bank B allows 8 tokens
etc.
Each time you add your card to a wallet on a unique device (phone, watch) you use one token. When you Factory reset, clear data, etc. but you do not delete the card from wallet, the token is not deleted and it's taking one of the existing slots.
When you register a card from Bank A to your phone, you use 1 token (4 remain), then you reset your phone and add the card again - you use one token (3 remain). When you add the card to your watch, you use 1 token (2 remain), you get the idea.
When you run out of tokens, you get an error / your attempt to register the card is denied by bank/etc.
Goodluck
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22-04-2020
04:54 PM
1 Like
Hi @Allworth
I'm not sure that issuers (banks) issue cards with MST technology, as far as I know, they issue contactless cards with NFC only - incl. Nationwide (your bank).
Visa, MC and Amex are the biggest networks in UK market and they issue only NFC cards which are compatible with POS machines you find in shops, I haven't found a Point Of Sale machine that supports contactless but doesn't support NFC (only MST).
I know for example that in US, NFC based POS penetration is very low and that's where MST is used more. In Europe NFC seems to be leading comfortably.
I believe that all devices from S6 and above support both NFC and MST (hardware speaking), but I'm not sure it would make any difference for us as consumers having both technologies enabled.
Hope this helps.
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05-01-2020
10:40 PM
Hi Sara, As your device is US one I can't actually give you advice, but I would suggest you to contact Samsung US customer support here: https://www.samsung.com/us/support/answer/ANS00045081/ (phone, livechat) for them to guide you on this. As far as I see you have ATT device with correct software, but I don't know if that particular device supports Samsung Pay as this service relies on device hardware security (knox) which may not be enabled for your device (or it may not support it) - i'm just speculating here. Sorry i couldn't help you more. Thanks
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31-12-2019
02:28 PM
1 Like
Hi Yusuf, First things first - where did you purchase your new device? UK or Italy? (I can see the banners in Samsung Pay are in Italian) and also the "Discover" button is not available for UK - it doesn't appear in my Samsung Pay. Thanks George
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31-12-2019
02:20 PM
1 Like
Hi Sara, Can you please give more details about your device? Settings -> About Phone -> Model number (for me it's SM-N975F) Settings -> About phone -> Software information -> Build number (for me it's QP1A.190711.020.N975FXXU1BSL7) Settings -> About phone -> software information -> Service provider SW ver. (for me it's as per below) First line: SAOMC_SM-N975F_OXM_BTU_QQ_0008 Second line: it's the device serial number - it's not needed Third line: BTU/BTU, BTU/SMP Best George
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20-06-2019
10:11 AM
1 Like
Can you provide print screens from Settings -> About phone -> Software information - so we can see what customer code you have? What country are you in? From what country was the device purchased? Have you tried to go to Samsung Galaxy App store and try to see if you can find Pay UK there and try to update to latest version? Cheers
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13-05-2019
04:24 PM
2 Likes
@azz007 & @MrJCharming - Congrats! @allanarichards - the prize campaign is finished now, it ended on 3rd May. ps: I also got an email saying "Your entry has not been selected as one of our winners this time around, however, as a thank you for choosing to use Samsung Pay, we’d like to offer you £30 off our new Samsung Galaxy Watch Active or the Galaxy Watch" - which is very nice
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02-05-2019
11:56 AM
Hi @Chrisb1 I've check the T&Cs: https://www.samsung.com/uk/offer/samsungpaygiveaway/terms/ and it says under "Entry" section: 7. Participants must first ‘ENTER’ into the promotion via the Samsung Pay App and then make five (5) successful Samsung Pay transactions during the Promotion Period, each transaction must be a successful in-store or contactless purchase, made using an Eligible Card in the Samsung Pay app by the Participant and not via an agent or third party. No minimum spend required (an “Entry”). What i've done: 1. Click on the banner in Samsung Pay 2.Click on Enter 3.Accepted T&Cs (same with the link above) 4.Then started doing transactions - first transaction generated a stamp (you need to go to Samsung Pay -> Click on promotion banner -> Check status and you can see the stamps OR go to Samsung Pay -> Upper Left -> Promotions/Vouchers -> Click on the promotion to see the stamps) Note: I noticed that you need to wait a bit between transactions - so you can't make 5 transactions in one minute. If you don't get stamps I would suggest to contact Samsung Support team - more details here: https://www.samsung.com/uk/info/contactus/
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21-03-2019
03:55 PM
@TheJackal - I am not using Google Pay, I am using Samsung Pay and I am participating on a Samsung forum about Samsung Services. Where is the point of trolling this thread if you don't care (and you are not interested) in Samsung Pay? Such a waste of energy...
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15-03-2019
04:19 PM
Hi @AntS Thank you for the link - appreciated. Hi @Hackett From AntS's link, I can see there are a number of card issuers supported, so if you want to, you know to what bank to switch : - American Express - Cornercard UK - Danske Bank - Engage - First Direct - HSBC - John Lewis Finance - M&S Bank - Nationwide Building Society - Santander - Starling Bank - The Co-operative Bank I agree with you that not all banks support Samsung Pay, but as I said, you can always contact your bank to request them to enable Samsung Pay for you. As I said in my previous post, to register for Samsung Pay you need: a) A phone or a watch that supports Samsung Pay and is purchased from UK b) A Samsung Account - you can use your Google email or any email address for that matter c) To accept T&Cs To register for this promotion, you need to click on the banner, Click Enter, Accept T&Cs (after you read & understand them) and you're registered for this promotion. IF you don't have any cards registered, you will be unable to make the 5 transactions required to enter the Prize draw. I hope everything is clear now. Best
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14-03-2019
02:25 PM
1 Like
Hi @Hackett I'd say you are able to join as long as you have a compatible device and a Samsung Account (the only requirements to register for Samsung Pay), but you will not be able to make the 5 transactions if you don't have a card registered and enter the prize draw. There are a number banks who are eligible and you can always contact your bank to request Samsung Pay. Hope this helps. Best
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14-03-2019
10:38 AM
2 Likes
Hi @Xessive I see where you are coming from, but keep in mind that each market has (unfortunately) its own specific quirks that phone manufacturers need to integrate and accept - that's why different customer codes, different variants of a device. Hi @Koala58 Glad to hear you managed to make SP work. As a point of principle, i'd recommend to delete the cards before doing a full uninstall before you attempt to change the customer code. Best
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13-03-2019
04:19 PM
2 Likes
Hi @Xessive Can you please go to Galaxy App Store, search for Samsung Pay and update to the latest? Your Samsung Pay or your Samsung Pay Framework is out of date - to be read was released before your device was launched and this is why you get this message. In each software update, there is a version of Samsung Pay which may not be the latest released which may not cover latest released device, so you just need to update via Galaxy Store. Best George
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12-03-2019
05:24 PM
Hi All, There are at least 3 ways (I can think atm from the top of my head) to find out what customer code you have on your Watch. 1.Reset the device and see what language is displayed at the beginning of the setup. If it's English (UK), then you have a UK device and Samsung Pay UK & other UK specific services will be available. 2.Check device full model code (on the website you are purchasing, on the box, customer service, etc.) - for UK it should end with (i'm not 100% sure, but so far this is what I believe) BTU (BT/Wi-Fi) or EVR(4G/BT/Wi-Fi devices purchased from EE): SM-R800NZSABTU (Silver - BT/Wi-Fi) SM-R810 (Black & Rose Gold - BT/Wi-Fi) SM-R805 (Silver - 4G/BT/Wi-Fi) SM-R815 (Black & Rose Gold - 4G/BT/Wi-Fi) If the model code (on the website where you are purchasing or on the box) is different (SM-R805FZSATGY / SM-R815WZDAXAC/SM-R810NZDA*****, etc.) then UK specific services will not be available - Pay UK, TfL, etc. 3.If you don't want to reset the device, you can dump a memory log and I can check the customer code in there - I it will be slow and I won't be able to do more that 2-3 devices/day. Hope this helps.
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12-03-2019
11:05 AM
1 Like
Hi @Havoc87 NFC is enabled by a chip which is probably not available, so I don't see how you could solve it via a software update. Hi @PatrickLe Different markets have different requirements and I can't comment on that as I have no idea. What I would suggest to you would be to contact Samsung support in your country as this board is UK focus and I don't know if you will get the best advice and discuss with them and see what suggestions they have. Best
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12-03-2019
10:57 AM
Hi @Nobba, Hi @TheHarold You have private messages. Best
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11-03-2019
06:25 PM
1 Like
Hi @Robski Have you updated Galaxy wearable app from Samsung App store? Hi @TheHarold I have tried on S10 and S10+ and Samsung Pay is active and available. Can you please check if Galaxy wearables app is updated? Hi @Nobba As far as I know, Samsung Pay is available in Australia. Why are you looking to switch to Pay UK? It doesn't matter where your watch was made (hardware wise), but where it was purchased as each market as its own requirements/features and devices sold in that market need to run the correct software. Best
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11-03-2019
02:07 PM
1 Like
Hi @Havoc87 Can you check if your device has NFC as I believe it doesn't and that may be the reason of Samsung Pay not being enabled for your device. Best
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08-03-2019
08:37 PM
1 Like
Hi @Havoc87 Please remove the picture that displays your device serial number & please add a print screen that will show Service Provider SW ver. (see below in the blue selection) LE: Can you please also check on Samsung Galaxy App Store if you have Samsung Pay available? It is possible that in SA the app is not available for that device while in UK (or in other markets) it is. Cheers
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08-03-2019
02:41 PM
1 Like
Hi @Marcingibas86 Can you please share print screens from your phone: Settings -> About phone -> Software information Open dial number pad -> type "*#1234#" I have checked on A7 2018 and Samsung Pay is available in the Samsung Galaxy App Store. I'll put below some pictures for reference. Cheers
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05-12-2018
03:52 PM
@Dinno101 - No, my watch was reset and had no apps on it. After I installed Galaxy Wearable, I launched Samsung Pay from there and it installed it on the watch (and appeared in Apps on phone). On Samsung devices in Apps you can see you will have Samsung Pay (phone), Samsung Pay (Watch Plug-in) (Gear), Samsung Pay Framework (phone). @dbvirago - the catch is that Galaxy Wearable is like a container - it holds several apps (Pay, Health, etc.) and installs them on the gear only when they are launched. It installs them by downloading the software from the Samsung servers (the apk that you installed from apkmirror). I would expect that the update rate of things on Samsung servers is faster than the one from apkmirror. I think the app downloaded the right one and installed in background.
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05-12-2018
02:17 PM
Hi @Dinno101 I have the same software as you and same device. Looking on the website under Galaxy Watch 46mm, there is a small disclaimer saying "****May not be compatible with Samsung Pay" which makes me think it may be a non-UK product with UK official software (the device was flashed with the UK software). Samsung Pay is available in Spain as per this: https://news.samsung.com/global/samsung-pay-is-now-available-in-spain and this https://www.samsung.com/es/samsung-pay/ but I don't know if you can add non-Spain cards to it (Santander bank is present in UK and also in Spain).
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05-12-2018
01:48 PM
Hi @dbvirago I understand your perspective and I also understand how it should work, it seems that the malfunction was caused by a bug that prevented the app installing/updating properly and that was fixed in a later version - I don't have an Android non-Samsung phone to test unfortunately. Regarding contacting Samsung - I had mixed experiences, but it's not like there is another place to go and get support - we're on a Samsung board I'm glad you were able to get it to work and if you have time and are willing, maybe you can make a step-by-step tutorials for other to follow. @Dinno101 - i'm not sure I understand. 1. Device was made in A, B, C, Z country - hardware speaking 2. Device has a country specific software installed - if you purchase it from UK, it will have UK software with country specific features - if it has UK official software. 3. If you puchase the device in UK from an online source that puchased the device from another country, you will have non-UK software on the device and UK specific features will not work (Samsung Pay is not launched for example in all countries and in UK it has TfL (for example) while in France they don't have TfL (they have another transit system that may work the same way or in a different way)). Even if Samsung Pay works on a device that was sold by Samsung France, it may not accept a UK issued debit/credit card (geo-fencing for example) - as Samsung Pay UK software is specific to UK and Samsung Pay France software is specific to FR - just an example. 4.Depends where (country) you purchased the device and what software is on that device as each market has it's own specific things. If the devices was purchased in UK from a Samsung UK partner and has UK software, then it should work without any problem even if from a hardware perspective was made in Vietnam. Can you please let me know: a) when you setup the device for the first time, what was the default language that was displayed? If the device is with UK software, it should be English (UK) b)can you go to Dial pad on your gear and enter *#1234# and let me know what you have under Version? Thanks
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05-12-2018
12:58 PM
Hi @Dinno101 The problem I suspect is this "installed the APK" - you don't need to install the .apk manually, the Galaxy Wearable app will download and install that automatically when you open Samsung Pay from inside Galaxy Wearable app. I think it's a good idea to contact Samsung support. The .apk of Watch Plug-in which is stored on apkmirror repository seems to be bugged.
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05-12-2018
12:43 AM
1 Like
that's great! you can now use Samsung Pay on your Gear/Galaxy Watch?
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04-12-2018
04:08 PM
1 Like
Hello, I did some more digging and I would like to try something. Can you please try the following for me: 1.Tell me what version of Watch plugin you have installed currently. If it's 1.7.3006(from ApkMirror), then you should uninstall it. 2.If you have 1.7.3906, Gear sport should work properly as it seems the bug that caused the malfunction was fixed (not tested by me) 3.If it still doesn't work, please: a)go to Apps - select Galaxy Wearable -> stop -> then go to Storage -> Clear Cache, Clear Data, then uninstall b)go to Apps - Select any Samsung Pay service -> stop -> then go to Storage -> Clear Cache, Clear Data, then uninstall c)reboot the device, check if there is any software update, if none ok, if any, update then reboot again (yes, this sucks) d)go to Google Play, install Galaxy Wearable app again, then Launch Samsung Pay and let me know if the plugin installs properly and this works as expected. Currently, on my Note I have (open Galaxy Wearable app -> About Galaxy Wearable): Galaxy Wearable: 2.2.21.18080361 Galaxy Watch Plugin: 2.2.05.18111651
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04-12-2018
12:57 PM
Interesting. So, let's see if I understand properly. You have a Google Pixel 3 and a Samsung Galaxy Gear Sport and you have tried to download Galaxy Wearable from Google Play store and install it on your phone, then to connect your phone to Gear Sport, to add your cards to Samsung Pay on your Gear Sport and you've been told by Customer Support that it's not possible?
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03-12-2018
04:48 PM
2 Likes
@wallerz If you have a UK purchased device, then you should contact Samsung customer support and give them the details of the devices and ask what needs to be done for you to use Samsung Pay. I believe it also depends where the seller purchased the devices, but i believe this can be checked for you by customer service. @Dinno101 Then this seems to be the reason most likely - your device is Non-UK. I believe you can call Samsung customer support and give them the details of the device and ask what can be done (if anything) for you to use Samsung Pay.
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