@AndrewL, why don't you go update your Android version cuz it states 32MP not 32H in Android 10/One UI 2.0. I think you are in Android 9. Sorry to say this to you. I don't think you are updated. Everyone here is updated at least the guy with screenshot. Here's mine in Pro Mode + 32MP...excuse the blurry hand. Just trying to be a peacemaker here. I'm still stressed.
Can you prove it works by screenshot and not just text? Then I will believe that Samsung has good customer service.